Clear terms come first.

P9 terms of use and acceptable use

Contracting seller: PARADIGM9, LLC, 1542 N Hawkins Way Blvd, Lakeland, FL 33805, trading as Paradigm9 (“P9,” “we,” “us”). Contact: entity@paradigm9.net.

What P9 provides

We develop Windows software for controlled network testing and development.

P9 is currently offered through private evaluation. Access is limited to the software, account features, usage limits and evaluation conditions that we make available to you. Descriptions of experiments, demonstrations or planned capabilities do not promise a generally released product, a delivery date, future functionality, uninterrupted availability or a particular testing result.

An invitation, account registration or selection of a plan does not by itself create a paid subscription. Paid access is available only when we offer it, you separately approve the disclosed recurring charge, and payment is confirmed. A free evaluation does not convert to a paid subscription without a separate disclosed purchase and your affirmative agreement. Enterprise access requires a separate written order.

These terms apply to your use of the P9 website and the account and software access we provide. A separately accepted software license or signed evaluation/order agreement governs its specific subject if it conflicts with these terms. Our Privacy Notice explains personal-information handling, and our Subscription, Cancellation and Refund Policy explains paid plans.

Eligibility and account responsibility

You must be at least 18 and the age of legal majority where you live. We may offer access to customers in the United States and international locations. Availability of a particular offer depends on its stated scope, applicable restrictions and payment-provider availability. An offer does not promise availability in every country. If you act for an organization, you must have authority to bind it and use its networks and information.

Use your own authorized sign-in identity and provide accurate information where requested. Keep your sign-in credentials and access tokens secure, and tell us promptly if you believe someone has accessed your account without permission. We use a separate sign-in provider; do not send us your Microsoft password or other authentication secrets.

Plan limits apply to the people, devices and features included in your selected offer. Do not share one person’s sign-in credentials to bypass a seat limit, resell access without agreement, evade an access restriction or misrepresent another person’s identity. Organization administrators are responsible for authorizing their members and the work performed within their organization.

Authorized testing and acceptable use

Use P9 only on devices, networks, traffic and systems you own or have explicit permission to test, and only within that permission. You are responsible for obtaining and keeping that authorization, complying with its limits, and ensuring that people who use your organizational access do the same. The ability to reach a system is not permission to test it. P9 does not provide authority to interfere with a third party's systems or excuse unlawful conduct.

Do not use P9 to obtain unauthorized access; disrupt, degrade or deny another person's service; distribute malware; steal credentials or data; intercept traffic without permission; evade another party's security controls without authorization; violate privacy or intellectual-property rights; or break applicable law. Do not bypass P9's payment, licensing, seat, device or access controls, create accounts to evade a restriction, or submit knowingly false billing or support claims. These restrictions do not prohibit a lawful refund request, payment dispute, security report or honest review.

Controlled tests intentionally change network conditions and can cause interrupted connections, failed transactions, loss or corruption of data, application failures and disruption to connected services. Before a test, review the documented requirements and limits, use an isolated environment where practicable, maintain usable backups and a recovery method, and retain a way to stop the test. You choose the targets, permissions, settings, safeguards and use of results. Do not use P9 in a safety-critical environment where failure could cause death, personal injury or serious physical or environmental damage.

To the fullest extent permitted by law, you are responsible for loss caused by your unauthorized or unlawful use, your failure to follow disclosed requirements, or your misuse of the service; P9 does not assume responsibility for that conduct. This allocation does not excuse P9's own non-excludable responsibility. Testing output is not a promise of production fitness, third-party certification, regulatory compliance or security, and you must independently assess results before relying on them for operational decisions.

Software, material and support

We and our licensors retain ownership of P9 software, branding and documentation. Your access is a limited permission to use the features covered by your evaluation or purchased plan, subject to these terms and any applicable software license. It does not transfer ownership or include rights to unreleased software.

You retain rights in material you provide. If you send a support message, test report or other material to us, you give us permission to use it as needed to respond and provide the requested service. Send only material you are entitled to share, and remove passwords, payment details and unrelated personal or confidential information.

Send support requests to entity@paradigm9.net. A particular response time, resolution, uptime level, custom feature or ongoing compatibility commitment applies only if expressly agreed in writing. Material changes to an existing paid offer are subject to the notice and consent protections below.

Access changes, suspension and ending use

You may stop using P9 at any time. To stop recurring charges, follow the separate cancellation process; uninstalling software or signing out does not send a cancellation request.

Paid access normally lasts through the confirmed period you purchased. A canceled renewal does not remove an otherwise valid paid period. Access may end when that period expires without a new valid payment. A successful partial credit does not by itself shorten the original paid period. Successful refunds totaling the full amount of an identified payment end the access funded by that payment and initiate cancellation of future renewals; they do not remove access supported by a later, unrelated valid payment. A refund message alone does not confirm that the payment provider has completed cancellation. Final payment reversals are addressed separately in the refund policy.

We may restrict or suspend access when reasonably needed to address credible evidence of unauthorized use, harm to systems or people, payment fraud, a material breach, or a legal requirement. We may end access for a serious or repeated material breach. Where practicable, we will explain the issue and give you a reasonable opportunity to correct a remediable breach; immediate action may be necessary to contain harm or comply with law. Contact us if you believe a restriction is mistaken. We will not impose a restriction merely because you make a good-faith complaint, exercise a lawful payment-dispute right or post an honest review.

A suspension or termination for your breach does not automatically create a voluntary refund entitlement for access already supplied. It does not remove a refund or other remedy you are legally entitled to receive, authorize charges after effective cancellation, or let us keep payment for access we were required to supply but did not. If we permanently end an otherwise compliant paid subscription for our convenience, we will cancel future renewals and refund the unused prepaid portion of the affected period, subject to any greater legal entitlement.

Service disclaimers and limits on liability

Subject to the mandatory-rights paragraph below, P9 is provided on an "as is" and "as available" basis. To the fullest extent permitted by law, P9 and its licensors disclaim implied warranties of merchantability, fitness for a particular purpose and non-infringement. We do not promise that the service will be uninterrupted, error-free, compatible with every environment, or sufficient to prevent a security incident or other loss. A description of private-evaluation risks does not cancel an express promise in the purchased offer or a remedy the law requires.

To the fullest extent permitted by law, P9 and its licensors are not liable for indirect, incidental, special, consequential, exemplary or punitive damages arising from the service, including lost profits, revenue, business opportunities, goodwill, data or business interruption, even if advised that such loss was possible. This exclusion applies to those losses only to the extent they fall within an excluded category and applicable law permits the exclusion.

For other liability arising from or related to the service, the total aggregate liability of P9 and its licensors is limited to the greater of (a) USD $100 or (b) the fees you actually paid P9 for the affected service in the 12 months before the event first giving rise to the claim. Related claims are treated together, and the limit does not increase with the number of claims or legal theories. These limitations apply to contract, tort and other claims only to the extent permitted by applicable law.

Mandatory rights and exceptions take priority. No disclaimer, exclusion, cap or indemnity in these terms excludes or limits liability for P9's fraud, willful misconduct or gross negligence; death or personal injury where that liability cannot lawfully be limited; or any other liability, warranty or statutory consumer remedy that applicable law does not allow us to exclude or limit. The cap does not reduce a refund or billing correction that P9 owes under the applicable purchase terms or law. If a protection above is not enforceable for your claim, it applies only to the extent the law allows, and the remaining terms continue where legally permitted. These terms do not require arbitration or waive your right to bring a claim.

Third-party claims caused by business misuse

This paragraph applies only when you contract for business or professional purposes, not as a consumer. To the extent permitted by law, you will defend and indemnify P9 against a third party's claim, and its reasonable resulting costs, damages and legal fees, to the extent caused by your unlawful or unauthorized use of P9, infringement of that third party's rights through material you submit, or material violation of the authorized-testing restrictions. It does not cover claims caused by P9's own breach, negligence or other wrongful conduct, or a claim you lawfully bring against P9.

P9 will give prompt notice of the claim, reasonable cooperation at your expense, and reasonable control of its defense. A delay in notice reduces your obligation only to the extent it prejudices the defense. You may not settle a claim by admitting fault on P9's behalf, imposing a nonmonetary obligation on P9 or failing to release P9 without P9's prior written agreement, which will not be unreasonably withheld. P9 may participate with separate counsel at its own expense.

Changes and contact

Policy versions are identified by a revision date. A material change affecting an existing paid relationship takes effect only subject to the notice and further consent required for that transaction. A website update alone does not replace a required notice or consent. Changes do not retroactively change a completed charge or the terms of an already purchased period.

For subscription questions and privacy requests, use entity@paradigm9.net. The seller’s mailing address is provided above.

P9 privacy notice

Responsible business: PARADIGM9, LLC, 1542 N Hawkins Way Blvd, Lakeland, FL 33805. Privacy requests and questions: entity@paradigm9.net.

This notice covers P9’s website contact and recent-activity features, account and subscription services, device-access checks, and communications with you. It describes information sent to these services, rather than every operation of software running in your Windows testing environment. Do not submit other people’s traffic, credentials or personal information to us unless that submission is authorized and needed for the feature or support request.

Information we handle and why

Messages you choose to send. Our website inquiry form lets you enter an optional name, a topic and a message. It prepares a message in your email app; nothing is submitted to P9 by completing the web form or pressing “Continue in email.” If you send the email, we receive the address and content your email app sends, including any attachments you choose to include. We use that information to respond to evaluation, support or sponsorship inquiries and maintain the correspondence.

The email-updates form also prepares an email. Entering an address on that page does not automatically subscribe you or start a mailing-list service. If you send an updates request, we receive and handle that request as correspondence. You can ask us to stop promotional correspondence using the contact address above; this does not cancel a subscription or prevent essential responses about your account or a transaction.

Sign-in and accounts. The configured Microsoft sign-in service handles authentication. P9 receives identity-provider identifiers and the profile information supplied for sign-in, such as a display name and email information. The account service stores an internal identity reference, organization/membership and role information, sign-in/activity timestamps, and session records. The browser-session display uses a masked email address where available. These records let us authenticate you, show the correct account and limit access to authorized people. We do not ask for or receive your Microsoft password through P9’s sign-in flow.

Subscriptions and payments, when enabled. Your selected payment provider collects the payment information needed for its checkout. P9 receives and processes the references and status information needed to connect your payment to your account: the chosen provider, customer/payer, checkout, subscription, price/plan, invoice or transaction references; billing interval; payment, cancellation or refund status; and relevant dates and amounts. We also retain the terms version and recurring-charge acknowledgement associated with checkout, and records used to prevent a duplicate or incorrectly applied payment event.

Full card numbers and PayPal passwords are not requested by P9’s hosted-checkout integration. Information you give directly to Stripe or PayPal is also governed by that provider’s privacy notice.

Software access and records you submit. To check software access, the account service may process an account/organization reference, a device identifier, plan, access-grant or license-lease reference, and issue, expiry or revocation dates. We receive support logs and reports if you choose to send them. The current private account-service offering does not enable cloud certification jobs or profile-image uploads. This notice does not authorize collection of unrelated traffic from your device.

Security and operational records. We keep records of relevant account and administrative actions, resource references and timestamps to investigate failures, protect access, reconcile payments and resolve disputes. Hosting and network services process connection information, such as an IP address, to respond to requests. Service operation and error records may also be generated. The account server is configured with request access logging disabled; this does not mean that every hosting, network or security system keeps no records. The limited recent-activity registry described below is separate from operational records.

Cookies, browser storage and the activity counter

The account service uses secure sign-in/session cookies. Its sign-in flow uses a five-minute pre-sign-in transaction, a 30-minute idle session limit and an eight-hour absolute session limit. Signing out revokes the session. Cookie/session expiry limits access; it does not by itself delete every associated server record.

The community activity counter uses a random identifier in your tab’s session storage, with a memory-only fallback if storage is unavailable. While the page is visible, it sends a recent-activity signal. The server keeps a salted digest and timing information in memory, counts activity within a 120-second window, and clears inactive entries during pruning or when the worker restarts. The counter’s registry does not retain an IP address, account, device identifier, page history or user-agent string. It reports recent sessions, not a count of unique people. Network infrastructure can still process connection information for these requests.

You can clear browser storage or block cookies using your browser controls. Blocking required sign-in cookies can prevent account access. P9’s account and activity-counter features do not change how they operate in response to a browser’s Do Not Track setting. Their cookies and activity identifiers support the functions described here rather than advertising profiles. When you navigate to a sign-in or payment provider, that provider operates its own website and privacy controls.

Who receives information

Microsoft provides the configured sign-in service and Azure hosting for the account service. Stripe or PayPal processes the payment when you choose that provider. Hosting and email services also process the pages and messages they deliver. These providers handle information needed to perform their functions; depending on the activity, they may also process information for their own purposes under their applicable terms and privacy notices. See Microsoft privacy, Stripe privacy, and PayPal privacy. These links do not replace this notice for P9’s own processing.

Authorized organization administrators can access the account, membership, billing or usage information their role permits. We may also disclose information when required by law, to protect rights and security, or to professional advisers handling an actual legal or business matter.

How long we keep information

The current service does not apply a general automatic deletion schedule to persistent account, membership, session, billing or consent records. Signing out, expiry of a session and cancellation of a subscription limit access or future billing; they do not automatically erase those records. Support correspondence and operational records are maintained separately and are not deleted by those actions.

Relevant retention criteria include whether an account or support matter is active; whether records are needed to establish purchases, accepted terms, access supplied, cancellation or refunds; prevention of duplicate payment processing and fraud; an unresolved security incident or dispute; and applicable accounting or legal recordkeeping requirements. These purposes can continue after access ends. They do not create an unlimited right to keep information contrary to applicable law.

Requests for deletion are reviewed individually against those criteria and the rights applicable to the requester. Some transaction and security records may need to remain after account closure. Backup copies follow the storage system’s separate lifecycle; an individual account action does not immediately erase every backup copy. The short, memory-only activity window is described above. No fixed number of days is promised for automatic removal from all systems.

Your choices and requests

Contact entity@paradigm9.net to request access to, correction of or deletion of information about you, or to ask about other rights available where you live. We may request proportionate information to verify and protect your account; do not send passwords or full payment-card details. If applicable law requires a response, explanation or review route, those requirements apply to our handling of the request. You may contact the relevant regulator where applicable. We will not penalize you for exercising a right protected by applicable law.

Canceling a subscription and asking to delete an account are different actions. If you want both deletion and cancellation, state both requests so that future billing and retained records can be addressed separately. Some transaction and security records may need to remain after account closure.

The service is intended for adults who meet the eligibility stated in our terms, not for children. If you believe a child has provided information to us, contact the privacy address so we can investigate and take appropriate action.

The account service uses access controls, secure transport and protected credential files. No system can guarantee absolute security. P9 is a United States business, and service providers may process information in the United States and other countries described in their privacy notices. Availability to an international customer does not waive any applicable privacy or transfer requirements.

Changes

Notice versions are identified by a revision date. A change requiring further notice or consent is subject to those requirements; a website update alone does not supply that consent. An older notice does not authorize an undisclosed new purpose.

P9 subscription, cancellation and refund policy

Seller: PARADIGM9, LLC, 1542 N Hawkins Way Blvd, Lakeland, FL 33805. Billing support: entity@paradigm9.net.

Product and availability

P9 develops Windows software for controlled network testing and development. Availability is currently limited to private evaluation. Public plan selection does not create a subscription or charge you. This policy applies to a paid subscription only when paid checkout is explicitly offered to you, its terms are shown, and you authorize the purchase.

An evaluation invitation does not guarantee a generally released app, every demonstrated feature or an automatic upgrade to a future product. The offer presented before purchase must identify the software/access being supplied and any evaluation limits. No physical goods are shipped. Enterprise terms and pricing require a separate written quote and order.

Prices and renewal

The self-service list prices are in US dollars:

Annual pricing is charged as one annual payment, not twelve monthly installments. The annual amount is equivalent to ten monthly payments for the same plan. Applicable tax and the total amount due must be shown before you approve checkout. P9 does not add a separate surcharge for choosing PayPal.

Unless you cancel, a monthly subscription renews each month and an annual subscription renews each year at the rate and renewal terms disclosed to you. Review the plan, full amount, interval and renewal terms before approving payment, and keep the checkout confirmation and any receipt your payment provider supplies. The account’s subscription page provides billing-management controls when available. This policy does not represent that an automated P9 email receipt or renewal-reminder service is currently operating.

Before any charge, you must affirmatively agree to the displayed recurring-payment terms. Merely choosing a plan, signing in, returning from a payment page or receiving a private evaluation invitation is not that agreement. No trial-to-paid conversion or promotional price applies unless its complete terms are expressly offered and separately accepted.

A material change to future renewal terms is subject to the advance notice and further consent required for your transaction. A new price does not change an already purchased period. Required notices, acknowledgements and cancellation rights are not waived by this policy. We do not restart canceled recurring payments without your authorization.

Access after purchase

Paid access begins after the payment and its connection to your P9 account have been confirmed. Approval at a provider or a browser return alone may not confirm payment. If you have a receipt but access is not available, contact billing support with the payment reference and account reference; do not repeatedly repurchase to resolve the issue.

The offer and account status identify your included plan and access period. If we accept payment but cannot supply the access described in the offer, contact us for a remedy, including a refund where appropriate or legally required. We do not promise a particular activation delay or delivery deadline unless stated in the offer.

How to cancel future renewals

When paid subscriptions are enabled, sign in to your P9 account and open subscription/billing management. Stripe subscriptions use the secure billing portal’s cancellation option. PayPal subscriptions use the account’s cancellation control. Complete the cancellation step and retain the confirmation and any access-end date displayed by the provider or your P9 account. A pending request is not a confirmed provider cancellation.

If you cannot sign in or the control is unavailable, contact entity@paradigm9.net and state that you want to cancel. Include enough information to locate your account or payment, without a password or full card number. The request does not require buying another service or accepting a retention offer. An unavailable account page does not remove your right to stop renewal. Keep a copy of the request and any confirmation; an unsent email draft is not a request received by P9.

You may also stop a PayPal automatic payment through PayPal’s controls. Tell us if your P9 account has not reflected that cancellation so we can reconcile the status. P9 will not use a provider status delay to restart a canceled payment.

Cancel before the next renewal charge is initiated to avoid that next charge. Canceling future renewal does not normally remove the remainder of a valid, already paid period. Consult your account for the latest confirmed paid-through status. If a charge was already processed, the refund provisions below apply; a charge taken after an effective cancellation should be reported for correction.

Uninstalling P9, stopping use, closing a browser tab or signing out does not itself send a cancellation request. A cancellation does not require accepting an additional purchase or a retention offer.

Refunds and unused time

There is no general change-of-mind or money-back guarantee. Once the purchased digital access has been supplied, initial payments and renewal payments are nonrefundable except as stated below or required by law. This applies to monthly and annual subscriptions. Canceling stops future renewals; it does not ordinarily create a prorated refund or credit for an unused part of the current period.

Subject to the exceptions below, voluntary refunds are not provided merely because you stop using the service, forget to cancel before an authorized renewal, change your plans or budget, select an interval you no longer prefer, or expect an unreleased feature that was not included in the offer. Incompatibility arising solely from your failure to meet system requirements clearly disclosed before purchase is not a general refund entitlement. This does not excuse an inaccurate product description, undisclosed requirements or a failure to supply the access you bought. Read the actual offer and requirements before approving payment; do not purchase in reliance on planned functionality.

Billing, delivery and legally required exceptions

We will investigate and correct a confirmed duplicate or incorrect charge, a charge taken after effective cancellation, or an unauthorized payment. If we accepted payment but cannot supply the contracted access, or the supplied service materially fails to match the purchased description, we will provide the remedy required by applicable law, which may include repair, replacement, a price reduction or refund. Where lawful and appropriate, we may ask for reasonable information and an opportunity to resolve an access problem; this cannot delay a remedy beyond a legal deadline or replace an immediate remedy to which you are entitled.

If P9 permanently discontinues an otherwise compliant paid subscription for its own convenience, we will cancel future renewals and refund the unused prepaid portion of the affected period. Suspension for verified misuse does not itself create a voluntary refund right for access already supplied, but it does not remove a mandatory remedy or permit charges after effective cancellation.

Your statutory rights take priority. Nothing here removes a statutory withdrawal or cooling-off right, a refund or other remedy for defective or misdescribed digital content/services, or a right under applicable law or your payment provider's rules. A general acceptance of these policies is not a blanket waiver of such rights. Any legally permitted request for immediate digital supply and acknowledgement affecting withdrawal rights must be presented separately in the form required for the transaction.

Requests, verification and refund processing

Contact entity@paradigm9.net promptly with your P9 account or payment reference, the charge date and amount, and a short description of the issue. We may request proportionate information to confirm your authority over the purchase and assess the claim. Do not send passwords, full payment-card details or unrelated sensitive records. We will tell you the result and the applicable basis. This policy does not impose a shorter deadline than the law or your payment provider gives you, and contacting us does not extend an issuer's deadline.

Approved refunds go to the original payment method through the original provider where supported. We do not normally redirect a refund to another person's account, cash, cryptocurrency or a different payment route. If the original route is unavailable, we will arrange a lawful, verified alternative with the provider. We do not substitute store credit for a cash refund that you are entitled to receive, or deduct an arbitrary administration, restocking or dispute penalty from a required refund. Provider and financial-institution processing times determine when the credit appears.

A successful partial refund or credit retains the original paid access period. The partial credit itself does not shorten that period, grant additional access time or cancel future renewals. We identify the payment, amount and reason before agreeing a discretionary partial credit. Separate cancellation, lawful access restrictions and mandatory remedies continue to apply.

When successful refunds for an identified payment total its full original amount, the access funded by that payment ends and cancellation of future renewals is initiated with the provider. This applies whether the full amount is returned in one refund or several partial refunds. A refund of an earlier payment does not remove access supported by a later, unrelated valid payment. Provider cancellation is a separate step that can remain pending while confirmation or a retry is needed. A refund-processing message alone is not confirmation that the provider has stopped future renewals.

A final, confirmed payment reversal can remove access funded by that payment. A provisional dispute credit is not treated as a permanent refund or reversal. A cancellation without refund preserves any other valid paid-through access; an unrelated, valid payment is not forfeited as a penalty.

Duplicate recovery, fraud and disputes

Do not knowingly make a false refund claim, submit altered receipts, conceal that the same charge has already been repaid, use another person's payment credentials, or create accounts to evade a fraud restriction or abuse a discretionary concession. We may verify relevant payment, delivery, access and support records, deny an unsupported discretionary request, and take proportionate action against substantiated fraud or misuse under the Terms. An allegation alone is not proof of abuse.

Tell us if the same transaction is already under review by your issuer or payment provider so that credits can be coordinated. For an open dispute, we may resolve an amount due through that provider's process instead of sending a second refund, subject to applicable deadlines. Amounts already permanently returned for the same loss are taken into account to prevent duplicate reimbursement, without reducing another remedy the law independently requires. A provisional issuer credit is not automatically a final refund. We may supply accurate, relevant evidence in response to a dispute; the issuer or provider applies its own rules.

You remain free to make a good-faith payment dispute, report a concern to a regulator or post an honest review. Contacting us first may resolve the problem, but it is not a condition of exercising a lawful dispute right. We do not require you to withdraw a legitimate dispute or remove an honest review to receive a refund you are owed, and we do not impose an automatic chargeback fine or terminate access merely because you exercise those rights.

Any discretionary goodwill exception must be confirmed by P9 for the identified purchase. A one-time exception does not establish an ongoing guarantee or amend other purchases. Separate written enterprise terms may specify additional commercial remedies, without removing rights the law preserves.

Questions and changes

Questions, cancellation requests and refund requests go to entity@paradigm9.net. Ordinary evaluation inquiries can also be prepared on the contact page, which opens your email app; review and send the message there. This policy does not treat an unsent draft as a request received by P9.

Policy versions are identified by a revision date and remain subject to required notice. A later policy does not retroactively narrow a refund right that applied when you purchased.